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A Secure Experience: How NASCO Managed Customer Identity

Offering a modern, collaborative online experience for customers can be a differentiator for any business. That experience can directly impact your customers’ satisfaction leading to increased revenue and a leg up over your competition. But what about securing that experience?

The new portal for NASCO’s plan customers was all about being collaborative and secure. Listen to Sandy Schladt, Director of Security Operations at NASCO as she talks about how they have introduced improved security and convenience, including multi-factor authentication and single sign-on, that not only secures their portal but provides a great user experience.

During the discussion Sandy answered the following questions:

  • How do you introduce a new customer-facing service without increasing risk?
  • Where should you manage identity for users outside of your corporate directory?
  • How do you know which authentication methods will work best?
  • How do you manage and educate users who have different levels of cybersecurity awareness?





Sandy Schladt,

Director of Security Operations