How Masonicare reduced the burden of password-related help desk calls
As a non-profit organization, Masonicare was looking for an efficient and cost-effective way to handle their password resets. Help desk employees were continuously inundated with password-related calls during each shift, which lead to increasing hold times in their call queue. With a user base of 2,400, Masonicare needed a self-service password reset (SSPR) solution to reduce the amount of help desk calls.
With PortalGuard, Masonicare benefited from:
- Quick and easy self-service password reset (SSPR)
- Flexibility to reset passwords remotely via mobile SSPR application
- Meaningful help screens to guide end-users with the SSPR process
- Full control over the configuration of password policies
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