How Masonicare reduced the burden of password-related help desk calls

As a non-profit organization, Masonicare was looking for an efficient and cost-effective way to handle password resets. Help desk employees were continuously inundated with password-related calls during each shift, which lead to increasing hold times in their call queue. With a user base of 2,400, Masonicare needed a self-service password reset (SSPR) solution to reduce the amount of help desk calls. 

With PortalGuard, Masonicare benefited from: 

• Quick and easy self-service password reset (SSPR) 
• Flexibility to reset passwords remotely via mobile SSPR application 
• Help screens to guide end-users with the SSPR process  
• Full control over the configuration of password policies 

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