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How the Indiana Institute of Technology decreased password related help desk calls while providing single sign-on (SSO) to various education-related web apps

 

Indiana Institute of Technology wanted to replace their existing security software for one that customizable, supported the CAS SSO protocol, and was able to distinguish between staff and students. With 8,000 active students and 1,500 faculty, it was also important that the new solution allowed for self-service password resets (SSPR), so engineers would no longer be inundated with password-related requests and users downtime would be minimized.

 

With PortalGuardIndiana Institute of Technology was able to: 

  • Manage user permissions and deploy separate security policies for different user groups 
  • Reduce password-related help desk calls with self-service password reset (SSPR)  
  • Single sign-on (SSO) to various education-related web apps 
  • Customize platform and scale out horizontally as needed

 

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