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How the City of Sacramento increased password security for all employees


The City of Sacramento’s Active Directory policy requires all City employees to change their password every 90 days, which presented a potential security issue for their field workers who needed to contact the help desk to get their new randomized passwords verbally since they don't have an office computer. With a population of over 500,000, the City of Sacramento required a password reset solution that would enhance security and relieve pressure on the help desk.


With PortalGuard IDaaS, the City of Sacramento benefited from: 

  • Self-service password reset (SSPR)  
  • Seamless single sign-on (SSO) to various applications 
  • Flexible authentication options 
  • Increased password security 


“PortalGuard has significantly reduced help desk calls related to account lockout and password resets. This product has alleviated security issues that we had prior to implementing.”

- Curtis Chiuu, Principal Systems Engineer 


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