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How the City of Sacramento increased password security for all employees


The City of Sacramento’s Active Directory policy requires all City employees to change their password every 90 days, which presented a potential security issue for their field workers who needed to contact the help desk to get their new randomized passwords verbally since they did not have an office computer. Originally, the help desk would reset their passwords to a randomized one and verbally pass it to the end-user, creating a potential security issue.

Password resets started as a nuisance, and it became a significant drain on resources and cost. Without a self-service password reset solution (SSPR), IT admins required staffing during overnights, weekends, and holidays. It also led to high overtime costs and created gaps in their security.

Also, because all users used multiple apps, they needed to manage multiple usernames and passwords, increasing password reset requests and poor password behaviors.

With a population of over 500,000 and the sixth largest city in California, the City of Sacramento required a password reset solution that would enhance security and relieve pressure on the help desk. If their users were able to reset their own passwords, the IT admins can reduce unnecessary IT costs, decrease password reset calls, and improve their users' productivity.


With PortalGuard IDaaS, the City of Sacramento benefited from: 

  • Self-service password reset (SSPR)  
  • Seamless single sign-on (SSO) to various applications 
  • Flexible authentication options 
  • Increased password security 


“PortalGuard has significantly reduced help desk calls related to account lockout and password resets. This product has alleviated security issues that we had prior to implementing.”

- Curtis Chiuu, Principal Systems Engineer 


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