How Monash Health customized the login process to meet regulatory compliance while reducing the growing issue of password-related IT support calls 

Monash Health is a large Australian healthcare provider with a user base of 14,000. Dissatisfied with their two-factor authentication (2FA) software, they needed a replacement that worked with Outlook Web App and other internal applications, while maintaining HIPAA compliance. Additionally, the IT department was looking to reduce password-related help desk calls, which averaged 3,000 calls per month.

With PortalGuard, Monash Health benefited from: 

• Increased login security with two-factor authentication (2FA) 
• Reduced help desk calls with self-service password reset (SSPR) 
• Granular level of customization to meet regulatory compliance 
• Functionality across a wide range of devices and applications 
• Effectively scales to meet changing customer and end-user headcount

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